We are simply a time and materials service. You will be able to discontinue service if you are unhappy with the progress, with payment due at the time of cancellation. Full payment is due daily for each hour and the day’s materials. Each hour is billed in whole increments @ $50/hr – most jobs require more than $100 of materials daily. You are entering into an agreement to pay daily wages of $50/hour to the handyman who shows up to work for you within 24hours of each day’s work orders.
We are your employee, operating at your liability
We are operating at your liability for insurance and job space safety is also your liability. At no time is liability assumed or transferred to Wood Made Illinois for site fixtures, fittings, parts or damages. If you require liability insurance for your job, it will be quoted per job and a line item on your pre-work invoice. No implied insurances, guarantees or other extensions of responsibility are implied, entered into or applicable by assumption beginning a work order with us.
Material costs
A handyman like us will have universal supplies on hand. These can include nails, screws, nuts and bolts, and other basic building supplies. If your project requires special supplies, we bill per hour for shopping time and delivery, from a nearby hardware store or other usual sources. Describe your job and the materials needed clearly so the handyman understands the details of the job before arriving at your house and nearly everything will be at hand. If you wish to save money, you’ll need to send pictures and measurements to speed completion of the job. When your project requires supplies, the purchase of job materials can be handled in several ways:
Wood Made Illinois purchases and incorporates cost of goods into your bill
Handyman purchases, incorporates cost of goods into bill and charges an hourly rate for procurement and delivery
Customer purchases materials before the worker arrives for the job. If you select this option, be sure to have the pro confirm that you have purchased the appropriate parts for the job.
What is the difference between a quote, and estimate and a contract?
The main difference between a quotation and an estimate is that: a quotation is an agreed fixed price. an estimate is the approximate price that may change. An estimate is a rough calculation of the cost of a project. Estimates are made when potential customers want to know more about your services. Estimates help clients assess their budget and understand their financial commitment. Estimates aren’t binding to the service provider or the client, meaning the project’s final cost could be higher or lower than the initial estimate. Estimates priced with time and materials are subject to change with the final job invoice.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
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